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Hambleton Equine Clinic GDPR Policy.
Hambleton Equine Clinic are committed to delivering high quality customer service and the high standard for data privacy, security and transparency introduced by the new European data protection law known as the General Data Protection Regulation (GDPR).
For the purposes of the General Data Protection Regulation, the data controller is Hambleton Equine Clinic Ltd, a company incorporated in England & Wales with registered number 08227877.
The data we hold;
Hambleton Equine Clinic only ask for information about you that we need.
Personal data you give us.
This is data about you that you give us by filling in forms or by corresponding with us by phone, e-mail, in person or otherwise. It includes data you provide for the purposed of providing our services to you, when you use our services, register with us, subscribe to our services, subscribe to receive information from us, participate in discussion boards or other social media functions on our website or on our social media sites, enter a competition, promotion or survey, interact with our accounting and fee-paying systems and when you report a problem with our website. The data you give us may include your name, address, e-mail address and phone numbers, financial and credit card information, date of birth, names and details of animals owned by you or in your care, details of other service providers and referring vets that you interact with, insurance details and other information pertinent to the provision of our services.
Personal data we collect about you.
With regard to each of your visits to our website we will automatically collect the following information:
Personal data we receive from other sources.
This is data we receive about you from referring vets or other service providers. This data may include your name, address, e-mail address and phone numbers, financial and credit card information, date of birth, names and details of animals owned by you or in your care, details of other service providers and referring vets that you interact with, insurance details and other information pertinent to the provision of our services.
The information we collect from you will include
How we would use this data
We need these details to set you up on our system as a client. We use your home address so we can post invoices, your phone numbers so we can get hold of you and an email to send invoices if you prefer.
From time to time we send out newsletters and would use the postal address or email we have on the Hambleton Equine Clinic database.
To receive marketing information from Hambleton Equine Clinic you need to opt-in by telling a member of staff via email, over the phone or on-line. You can opt out of this at any point by emailing or calling reception.
We will not disclose your personal data to any company outside Hambleton Equine Clinic except to help prevent fraud, or if required to do so by law.
Using your personal data
Personal data you give to us.
We will use this data:
Personal data we collect about you.
We will use this data:
Data we receive from other sources.
We will combine this data with data you give to us and data we collect about you. We will use this data and the combined information for the purposes set out above (depending on the types of data we receive).
Hambleton Equine Clinic will not share your information for marketing purposes.
Our Legal Basis for Processing Your Personal Data
We need to process your personal data so we can provide you with Veterinary Services. We will also send vaccination reminders via text message to help you keep your horse’s vaccinations up to date. With your permission we send out newsletters and information directly relating to Hambleton Equine Clinic.
When we rely on our legitimate interests in order to collect and use your personal data including for the purposes of automated decision making and profiling as set out in Automated decision making below, we must consider whether those legitimate interests are overridden by your interests or your fundamental rights and freedoms. We may continue only if we decide that your interests, rights and freedoms do not override our legitimate interests.
We have considered these matters, and where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not use your personal data unless there is another legal basis for us to do so (either that it is necessary for us to perform our contract with you, or on the basis of your consent).
Automated decision making
Some decisions within the Practice are made automatically depending on the information you provide or we collect from you. The information may relate to:
How long we keep your personal data
We will keep your personal data as set out below, or as necessary for conducting the business of providing the services to you and completing any contract with you:
Disclosure of your personal data
You agree that we have the right to share your personal data with:
We will disclose your personal data to third parties:
We may share your information with the following;
The new GDPR regulations mean that your rights have changed. We have listed below these rights and how they affect you. The various rights are not absolute and each is subject to certain exceptions or qualifications.
The Right To Be Informed
The Right Of Access
The Right To Rectification
The Right To Erasure
In addition there are exceptions which include where the personal data is processed for the following reasons:
The Right To Restrict Processing,
The Right To Data Portability,
The Right To Object
The Right to Lodge a Complaint
The Right to Withdraw Consent
If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.
Where we store your Data
Personal Data is stored securely on the Hambleton Equine Clinic server. Documents are stored securely within the clinic.
Consequences of Failing to Provide personal Data
If you do not provide us with your personal data we may not be able to provide you with the veterinary services you require. Please talk to our Practice Manger about this if you have concerns.
Changes to our Data Protection Policy
Hambleton Equine Clinic’s Data Protection Policy is amended and updated from time to time. The most up to date policy can be found on Hambleton Equine Clinic’s website.
Contact us about Data Protection
Any questions or queries you have about Hambleton Equine Clinic’s Data Protection Policy should be addressed to the Practice Manager via email using firstname.lastname@example.org . This is also the best way to update your contact details or make any changes to your account.