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Hambleton Equine Clinic GDPR Policy.
Hambleton Equine Clinic are committed to delivering high quality customer service and the high standard for data privacy, security and transparency introduced by the new European data protection law known as the General Data Protection Regulation (GDPR).
The data we hold;
Hambleton Equine Clinic only ask for information about you that we need.
The information we collect from you is,
• Phone number – home and mobile,
• Email address,
•Your insurance details,
How we would use this data
We need these details to set you up on our system as a client. We use your home address so we can post invoices, your phone numbers so we can get hold of you and an email to send invoices if you prefer.
From time to time we send out newsletters and would use the postal address or email we have on the Hambleton Equine Clinic database.
To receive marketing information from Hambleton Equine Clinic you need to opt-in by telling a member of staff via email, over the phone or on-line. You can opt out of this at any point by emailing or calling reception.
We will not disclose your personal data to any company outside Hambleton Equine Clinic except to help prevent fraud, or if required to do so by law.
Using your personal data
Hambleton Equine Clinic will not share your information for marketing purposes.
Personal information you have supplied us with may be used in a number of ways.
We may share your information with the following;
•Your Insurance Company, if you make a claim.
•Other Veterinary practices, if you ask us for history transfer or ask for a referral.
•Debt collection companies, if you default on payments.
•Care free credit, if you request this service.
•External consultants, if your horse needs to see a consultant.
•Printing companies, when we print labels for sending newsletters.
•Governing bodies, if your horse is treated at an affiliated event for example.
•Racecourses, if you have a horse treated whilst racing.
•Horse Passport issuing authorities.
Our Legal Basis for Processing Your Personal Data
We need to process your personal data so we can provide you with Veterinary Services. We will also send vaccination reminders via text message to help you keep your horse’s vaccinations up to date. With your permission we send out newsletters and information directly relating to Hambleton Equine Clinic.
Automatically Collected Data
When visiting the Hambleton Equine Clinic website certain information is collected about what is looked or searched for during the visit. This includes the following;
We would use this information to improve our website to make it easier to use and make sure it provides you with all the information you are looking for as well as helping to make it more visible when searching.
The new GDPR regulations mean that your rights have changed. We have listed below these rights and how they affect you. The various rights are not absolute and each is subject to certain exceptions or qualifications.
The Right To Be Informed
The Right Of Access
The Right To Rectification
The Right To Erasure
The Right To Restrict Processing,
The Right To Data Portability,
The Right To Object
Rights In Relation To Automated Decision Making And Profiling.
Where we store your Data
Personal Data is stored securely on the Hambleton Equine Clinic server. Documents are stored securely within the clinic.
Consequences of Failing to Provide personal Data
If you do not provide us with your personal data we may not be able to provide you with the veterinary services you require. Please talk to our Data protection Officer about this if you have concerns.
Changes to our Data Protection Policy
Hambleton Equine Clinic’s Data Protection Policy is amended and updated from time to time. The most up to date policy can be found on Hambleton Equine Clinic’s website.
Contact us about Data Protection
Any questions or queries you have about Hambleton Equine Clinic’s Data Protection Policy should be addressed to the Data Protection Officer via email using firstname.lastname@example.org . This is also the best way to update your contact details or make any changes to your account.